SysGen Solutions Group

IT Generalist / System Administrator

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, friendly people focused on disrupting the I.T. industry by continually elevating the I.T. experience.

 

You’ll be the perfect fit if you’re a dynamic and customer-focused IT Generalist in Edmonton. Acting as a trusted advisor, you will be responsible for managing and maintaining the technology and support for your dedicated clients.

 

Perks & Benefits – What’s in it for you?

• Professional Training: Paid-for courses to meet your career development goals.
• Distinctive Compensation Program: The base salary and variable compensation program give you the ability to drive your annual income.
• Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends you are more energized and engaged in everything you do.
• Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas that are generated when diverse experiences and talent work together toward solutions.
• President’s Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
• Unique Double Dip Program: Double your vacation time with a payout option at the end of the year!
• Group Benefits plan: Comprehensive plan to cover you and your family's needs.
  
• Award Winning: We invest in our people and drive innovation. Here’s some of our awards:

• • Canada’s Top 100 Small & Medium Employers(2018, 2019, 2021)
  • Alberta’s Top 75 Employers (2017, 2018, 2022)
  • Report on Business Canada’s Top Growing Companies (2019 & 2021)
  • Canada’s Fastest Growing Companies PROFIT 500 (2013 - 2017)
  • CDN Top 100 and CRN MSP 500awards (2015-2021)

 

Responsibilities:

• Monitor, maintain, and optimize client systems, applications, and network environment
• Efficiently respond to client needs and troubleshoot or escalate issues as required
• Provide remote support for remote users

• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Check events and logs and escalate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts

• Provide level - 1 & 2 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
• Install and configure Windows Desktop
• Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
• Level - 1 & 2 server / database administration
• Monitor backup / storage (SAN, NAS)

 

Requirements:

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in configuring and deploying Microsoft Office Applications including Office 365
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• Fundamental knowledge or exposure to the following technologies:
  • Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
  • Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
• CompTIA training
• Microsoft Level 1: Fundamentals (MTA) Certification
• Valid drivers license and vehicle
• Highly proficient in remote access and conferencing tools

 

SysGen employees are guided by our 8 Guiding Principles:

Collaboration                                        Communication

Consistency                                          Expectations    

Innovation                                             Integrity

Relationships                                        Responsibility

 

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.